Frequently Asked Questions
GREW by M.E. products are shipped via USPS Priority Mail.
Please note, all products are made to order and may take 3-5 business days to deliver to the east coast and 5-7 Business days to deliver to mid western states and the west coast.
All of our products are freshly handmade to order - GREW products will ship on
Mondays, Wednesdays and Fridays.
Orders placed before 12pm EST will go out the same day. Orders placed after 12pm EST will go out the following shipping day. (Delivery is not offered on Saturday.)
If you'd like to check the status of your order, please use the tracking number included in your shipping confirmation e-mail.
USPS attempts to deliver a package three times, on three consecutive business days. After three delivery attempts USPS will send a postcard and hold the package for seven business days. After that they will return the package back to GREW Headquarters. You can request for your package to be reshipped, but there may be an additional shipping fee. It is your responsibility to provide us with an accurate deliverable address.
If you did not receive your package within two weeks please email us so we can do a search with a GREW representative to track your order.
You should e-mail your claim within five days from the date you received your package. As long as the items are unopened and unused it would be our pleasure to assist you however we can.
Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully.
GREW Hair Care System was designed for people with curly, textured hair or straight hair, regardless of ethnicity or gender.
The GREW Hair Care System consist of all natural ingredients. GREW products are gluten-free, paraben-free and sulfate-free.
GREW ‘Power’ Shampoo - Apply to wet scalp and hair, lather and rinse. Repeat once or twice as needed. This detox shampoo will effectively cleanse your hair and scalp. Use at least weekly for best results.
GREW ‘Restore’ Conditioner - Apply to scalp and hair for at least five minutes, detangle or comb gently using a wide-toothed comb, then rinse out completely (if applying heat).
No. It's an instant repair treatment. A heated cap or dryer is not required. For severely damaged hair, let the product sit for 10-15 minutes with a plastic cap.
Yes, GREW can be used on relaxed hair 10 days after a relaxer - not the same day as the service.
The products are designed to be used at least once per week but may be used as often as three times per week depending on your hair and scalp condition and moisturizing needs.
Yes, GREW can be used as a cowash if you are not applying direct heat such as blow dryers, curling irons and flatirons.
Damaged, dull, dry, tangled hair will see results after one use. Most clients see significant growth results within four weeks.
No. GREW Restore Conditioner is a standalone product. Mixing it with another conditioner is not necessary.