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CUSTOMER CARE

How will my package be shipped?
GREW by M.E. products are shipped via USPS Priority Mail. 


How long will it take to get my package?

Please note, all products are made to order and may take 3-5 business days to deliver to the east  coast and 5-7 Business days to deliver to mid western states and the  west coast.


After I place my order, how soon will it be shipped out?

All of our products are freshly handmade to order --
GREW products will ship on
Mondays, Wednesdays and Fridays.

Orders placed before 12pm EST  will go out the same day.
Orders placed after 12pm EST will go out the following shipping day.
(Delivery is not offered on Saturday.)

I'd like to check the status of my order. How do I do it?
If you'd like to check the status of your order, please use the tracking number included in your shipping confirmation e-mail.


I missed my package delivery. Will they come back?
USPS attempts to deliver a package three times, on three consecutive  business days. After three delivery attempts USPS will send a postcard and hold the package for seven business days. After that they will return the package back to GREW Headquarters. You can request for your package to be reshipped, but there may be an additional shipping fee. It is your  responsibility to provide us with an accurate deliverable address.


I have not received my package yet, what should I do?
If you did not receive your package within two weeks please email us so we can do a search with a GREW representative to track your order.


I received an incorrect item in my package? What should I do?
You should e-mail your claim within five days from the date you received your package. As long as the items are unopened and unused it  would be our pleasure to assist you however we can.


What is your return policy?
Due to the nature of our products, we do not accept returns, exchanges  or issue refunds. All of our products are freshly handmade to order just  for you. Therefore, please be aware that all sales are final and cannot  be exchanged or returned. We ask that you please select your products  carefully.